We will investigate your concerns and try to generate a positive and speedy solution.
Please contact your file handler if you are not happy with the service provided to you or the handling or storage of your data.
We will investigate your complaint and review your file. You will receive a response within 15 business days. We will contacted you if the matter is complex and will take longer to deal with. We will tell you when you can expect a response to your complaint.
The Legal Ombudsman allows us eight weeks from receipt of your complaint to try and resolve matters before they will agree to look into a complaint because they want a resolution between the parties. Afterwards, if you are not happy you are able to contact them.
The Legal Ombudsman will deal with your complaint if you are not satisfied with our final response.
The Legal Ombudsman expects complaints to be made to them within a year of the event or within a year of you realising there was a concern. You need to contact the Legal Ombudsman within six months of our final response to the complaint.
The Legal Ombudsman’s contact details are as follows:
Get in touch with Dr Victoria Handley for any issues of concern. Call FREE on 0800 470 2009 or email firstname.lastname@example.org
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